Is the price displayed online fixed ?
Yes, It is the best price possible and is fixed. We believe that it would be fair to all customers who shop with us to get the same price.
Back to FAQ Index
Is you site secure enough for me to order online?
Yes, our site is secure for online ordering and payment; we do have Min. 128 bit encryption (SSL , Secured Socket Layer) for all payment transactions between your computer / PC to the secured area of our server.
Back to FAQ Index
What are the payment terms and conditions?
What Type of Payments are accepted ?
We accept VISA, MASTERCARD, DISCOVER & AMEX CREDIT CARDS as online payment through our checkout/payment. However, once you payment is processed, we will call you the first time and verify the information and validate it using our underwriters policy and procedures, we may require the customer to fax or e-mail us a signed copy of the credit card authorization with a copy of the customers valid state or federal ID. (Not for all Customers).This is for the security of the customer and to maintain the integrity of the card holder and secure data for future orders, during subsequent order the customer then may not need to verify and we could ship directly to the customer without hassle.
We also accept Cashier’s Check, Personal Check, Business Check and Money Orders, if the customer wishes to pay using any of these methods they may, click the quick check out button and we would call them to verify the customer information and wait for the payment. All payment must be received by us within 7 days of the order; in case we do not receive the payment within 7 days we may cancel the order, or extend the time at our discretion. Please mail us the payment to:
ASIA J. ATLANTA INC.
1707 CHURCH STREET STE C-7
DECATUR, GA 30033
Back to FAQ Index
How long does it take to Ship and Receive the ordered products ?
We usually ship the Same Business day after we receive and verify the customer order and information. For first time customers, it could take longer to verify and validate.
Back to FAQ Index
How do You Ship and how much time would it take for us to receive the shipment?
We ship within the USA, and Several Countries in Europe and CANADA and Australia, West Indies etc.
We ship via UPS, Fedex, USPS, or any secured courier with full insurance the same day if order is received before 3:00 p.m. EST, for all customers whose information has been previously verified and validated. For all new customers, the shipment will be shipped the same day the customer information is verified and validated as per our underwriters’ policy. All orders received after 3:00 PM will be shipped the following business day.(The 3:00 PM cut off could be extended, if required please call 404-294-1646)
We require signature and proof of delivery for all orders shipped. Tracking information will be provided if required for all orders shipped.
All items are shipped will reach the destination within three days of shipping, except in situations when the carrier need more time delivering due to bad weather, disaster or other unforeseen circumstances.
Our regular Carrier is FEDEX and almost all merchandise will be shipped by FEDEX 2 day service, except, small orders, (Typically less than $500) For different shipping options and cost please call 404-294-1646.
You may also check the status of your order online or at our web-site after LOGIN and clicking on the VIEW CART (order status will be automatically shown on this page.) button and following the prompts. Please note that a P.O. box number address is okay for your billing address, but we will not ship to P.O. box address, we require a street address for all our shipments and a person taking delivery has to sign for the package.
Back to FAQ Index
What is the procedure to buy online, For First Time Customers?
THE FIRST 4 STEPS ARE ONLY FOR FIRST TIME CUSTOMERS
Step 1. SIGN-UP, USING THE LINK ON TOP RIGHT.
Step 2. Check you e-mail immediately after signup, You will receive an email from Asia Jewelers, OPEN IT and CLICK on the link in the email.
Step 3. The link will take you to our website and will ask you to click on the “VALIDATE MY ACCOUNT” button. CLICK ON IT.
Step 4. After you validate the account, Close the browser window and open a new browser window. CONTINUE….
FOR ALL FUTURE PURCHASES While browsing our website, if you wish to buy anything, click on the add to cart or BUY NOW tab / button , the product will automatically be added to your shopping cart. If you wish to buy more than one product, click on CONTINUE SHOPPING tab.Once you have added enough products to your cart and wish to pay and check out, you will have to click on the CHECKOUT tab. (If you are logged in it will take you to the Check-Out page) OR At this time you will have to login to our protected web area by giving your E-Mail id as your username and the password you had given at the time of signup.
Your cart information will be displayed, Please Verify the cart information Give your credit card information, and Check, On Agree to Exchange and Return Policy and to pay the credit card and Click on PROCEED TO CHECKOUT tab. The NEXT page is the Final Page, Click on the CHECKOUT Tab .
Back to FAQ Index
Can you ship to a P.O. Box address ?
Sorry, we do not ship to P.O. Box addresses, as we require each package to be signed by the recipient of the package.
Back to FAQ Index
Can we cancel the order after we have placed it online.?
No, you cannot cancel an order you have placed online, however you could give us a call and under special circumstances which would be determined by us, we may do it solely at our discretion.
We reserve the right to cancel any order, for any reason including the ones given below:
- If we receive multiple orders for a single item, and the item is sold out or not in stock anymore.
- If the order information does not meet our valid credit card security guidelines given to us by our credit card processing company, we have very stringent guidelines in place for credit card security and would like to apologize in advance if there is any inconvenience caused by this policy to our customers.
- If there is an error in the pricing of any item during the posting of that item on the website.
Back to FAQ Index
Why can I not find a item that was there on the website before..?
The items that are VISIBLE on the WEB-SITE IS ALWAYS AVAILABLE IN STOCK, However, there could be one of the following reasons:
1. We mark the items as sold and or remove the items as soon as they are sold out, if you do not see the item.
2. Currently as newer items are added to our inventory every day…the item you might have seen before would have moved down in the listing and you could not see it in the same place. However, we suggest that if you like any product, you could write down its product code and search it using our code search tool, available on the top right corner of all our web pages.
Back to FAQ Index
Can you sell multiple pieces of the same design or can we re-order the same products ?
Most of the jewelry we sell are unique and one of a kind and imported from various parts of the world, It is very difficult to order these items again, however, we could order certain items that are made by our own Kari-gars/Craftsmen by calling 404-294-1646.
Back to FAQ Index
Where is all the jewelry from..?
Almost ALL of our jewelry is imported from various parts of the world, including India, Pakistan and the Middle-East, very, little is actually made in the USA.
Back to FAQ Index
What is your exchange policy ? Can I not get a refund on my credit card?
Please Click HERE to be redirected to our Exchange and Returns policy page. Sorry, we cannot issue full refunds on your credit card accounts, without charging a 10% restocking fee. If you require a refund on your credit card, we will issue it after deducting the restocking fee and the shipping charges.
Further detailed information and instructions for Returns is given HERE
Back to FAQ Index
What do I do if I do not want an Invoice shipped with the item ?
If you do not want us to ship an invoice, with your order you will have to call us
at (1) 404 294-1646 immediately after placing an order online and we will take care of it. An e-mail may be overlooked as we may ship the merchandise within hours of receiving the order.
Why do the prices change for the same product on your Website?
AsiaJewelers.com We take utmost care in updating the prices that are displayed online. Gold prices are based on today’s 1OZ bullion price of USD 38.90 per Gm. (Today’s London PM Fix + premium.) All web prices will not be honored at our store.
Back to FAQ Index
How do I get the items repaired if there is a need..?
will you be able to perform the repairs? We can repair most of the Jewelry sold by us, you need to mail us the items you wish to repair and your name and phone numbers, we will call you with an estimate, if you agree to the price we will repair it within one - two weeks and mail it back to you. Please note that Certain items are beyond repair or are not worth the cost of repair, so please exercise your judgment in this regards.
Back to FAQ Index
Where is your physical location and can I visit it to make a purchase or exchange an item I have bought on your website..?
Yes, you could visit our store and exchange the products you have bought at our website. We do have a huge physical retail store location,
at :
ASIA JEWELERS
1707 CHURCH STREET, STE C-7
DECATUR, (In ATLANTA Area) GA 30033
Click here for details.. Almost, All items available on the website, are available at our physical location, if you visit the store to make a purchase for any item, please note the ITEM CODE from the website., for us to be able to locate the item. Please also note that, the prices you see online are the lowest price possible, most of the time, we cannot honor the online prices in the store, as the prices online are special discounted prices. So, we encourage you to buy online and Save.
Back to FAQ Index
How much does it usually cost for repair ?
Most basic repairs like Chain Solder, Polishing, Basic Solders, CZ or Semi-Precious stone re-setting, are appx. $15 per instance, for example if there are 2 solder required the cost will be $30. Please also note that there will be shipping involved. The best way is to make a personal assessment based on the above criteria and if required call us for our advise and then mail the item.
Back to FAQ Index
Do you sell wholesale, offer discounts, waive shipping charges if we place a large order ?
Yes, we do sell wholesale but not online. Please visit out store or call
at (1) 404 294-1646
Back to FAQ Index
What is the difference between 18k white gold jewelry and 22k gold jewelry with a rhodium polish or rhodium plating to give it a white look?
As You may be aware, finished gold is yellow in color, to make it white you need to alloy it or mix it with a white metal. The more the white metal the more the gold becomes white. Typically we use palladium as the alloy which gives it a white look and subsequently plated with Rhodium for the great sheen. 18Kt white gold will have 25% of the white metal, usually palladium, to retain its value when resold and 75% of 24kt Yellow gold.
Sometimes we can also plate the 22kt gold with rhodium, a very thick plate of rhodium will give a yellow gold piece to look white and hence it is called 22kt white gold jewelry. Almost all 22kt white gold is 22 Kt yellow gold plated with Rhodium.
Back to FAQ Index
Why not make the beautiful hand-made Gold Jewelry in complete 18k white gold? Almost all of our white gold jewelry is 18k gold white gold, as 18kt harder than the 22k gold, the labor to make the very fine designs and filigree is very very difficult and hence the price is higher than 22kt white gold and 22kt yellow gold.
Back to FAQ Index
Why is white Gold Jewelry more expensive than 22k yellow Gold Jewelry ?
The 25 percent alloy required to make the gold white is composed of expensive white metals like Palladium, Platinum and Rhodium the cost of the alloy and the difficulty in the fabrication process makes white gold jewelry more expensive.
Back to FAQ Index
What is 2 tone, or 3 tone, antique, Enamel, Meenakari finishes all about?
2 Tone finishing is yellow gold plated with rhodium at select places. 3 tone is yellow gold plated with rhodium at select places and copper color oxidized finishing. Meenakari & Enamel is colored rocks found in parts of India which is melted and placed like paint on top of the gold. Meenakari is one of the best art forms in jewelry.
Back to FAQ Index
Why is the precious and semi-precious stone jewelry more expensive compared to plain gold jewelry?
We use genuine precious stones and semi-precious stones in our Jewelry, the precious stones are lot more expensive than gold and hence the jewelry with stones gets comparatively more expensive. Also The labor of matching natural stones by size and color and setting is more than making plain jewelry. The stones used in our gold jewelry are sold by the carats, and the price of each carat of precious stones is appx. $20-$30 per carat and semi-precious stones from $10-$15 per carat.
Back to FAQ Index
What are the Sales Tax terms and conditions?
If order is Shipped to, or within the State of GEORGIA 7% sales tax is automatically added to the Total Order Amount. When orders are shipped to other states, sales tax is not collected or charged.
Back to FAQ Index
Asia Jewelers Atlanta
1707 Church St # C7
Decatur, GA 30033, USA
Phone: (404) 294-1646
Fax : (404) 296 6263
URL: www.AsiaJewelers.com
email: ask@AsiaJewelers.com
Customer service hours and/or Store Hours:
Tue-Sun : 11:00 AM. -7:15 PM. U.S. Eastern time
Monday Closed.
