Exchange or Return:

The policy and procedure for EXCHANGE is different from the Policy for RETURN. Please, understand them, before purchasing any product and Follow them in case you wish to RETURN OR EXCHANGE. Please call (1) 404 294-1646 in case you need any clarifications. All ONLINE customers AT www.AsiaJewelers.com can return for a refund (Restocking fee applies) or exchange the product they receive, (In the same Sub Category) provided they follow and agree to the following rules and procedures.

Exchange:

Exchange Policy:

• Customer may exchange any item, purchased from our web site within 30 days, from the day they receive the product.
• We do not charge any extra fees, for the exchange except for the shipping and insurance when we ship the exchange back to them, from our side. (The customer must bear the cost of shipping TO us.)
• If the total amount of exchange is more than the original purchased value, the customer will have to pay the difference which we will charge to the original card of payment, If the original payment was made by Check, Cash or Money order then the customer will have to make the payment for the difference amount before we could ship the exchanged product.
• If the amount of exchange is less than the original amount and you have a credit, we will maintain a store credit in your account for 1 year at the maximum after which period we will deduct a 20% restocking fee and issue a refund back to you.
• All exchanges will be in the same Sub-Category only.(You could exchange anything within the same Sub-Category. If the customer needs to exchange from a different category we will charge the customer 10% of the value of the product being returned for exchange.
• Please note that as the gold price is not constant and keeps changing and our web site gives the customer the updated daily price. At the time of exchange we will give you the credit for the exchanged merchandise based on the price at the time of exchange or charge the new item based on the price of the original purchase at our discretion. What this means is, that, for Eg. If you purchased a product for say $100 and when you exchange it the gold price went up and the price would be $110, You will get credit for $100 only, we will not credit you more than what you paid. BUT, SAY, the gold price fell, AND the price of the product purchased is now only $90, we will credit you only $90. THE SAME RULE APPLIES FOR EXCHANGE.

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Procedure for Exchange:

1. Please return the product to be exchanged in its original packing, and write your e-mail Id on our file, with your name and phone number and  enclose your original invoice or a copy, mentioning that you need to exchange the items.
2. Write the details of the items you wish to get in exchange. (Its Product code) and if you can, also submit your request for exchange online, by sending us an e-mail at ask@AsiaJewelers.com The e-mail will help us to hold the product you intend to get in exchange.
3. Package all items, with care, so the items are secure, and do not get damaged during transit, PLEASE DO NOT FORGET TO PUT THE NOTE mentioning your intent.
4. Ship the package to us via any shipper you prefer or the United States Postal Service, please insure the package and keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.
5. Ship the package to us via any shipper you prefer or the United States Postal Service, please insure the package and keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.
6. Please make sure that a signature must be required for any package that has been shipped to us, we will not be responsible for packages that do not reach us and are lost or stolen in transit or are not signed by us.
7. For safety reason we would like the customers shipping us the package not to mention the entire name  ASIA JEWELERS on the package, because there are more chances of theft in case the word JEWELERS is mentioned on the box.

Address it to: 
ASIA J. ATLANTA INC.
1707 CHURCH ST. STE C-7
DECATUR, GA 30033

Download " Exchange form " click here and send along with exchange merchandise.

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Returns:

Policy for Returns

• Please make sure that the product is in the same condition, as it was when we shipped it to you. Please do not wear, handle casually or damage the products you intend to return or exchange
• If you wish to return your purchase for a refund, you could do so, the product mush reach us within the 30 days of receiving the merchandise.(The day you receive and sign for the product)
• We will deduct a 20% restocking fee and the shipping and insurance charged and give a refund to your original card of payment. If the original payment was made by check or cash or money order then we will issue a refund check of the refund amount and mail it within 3 business days of receiving and verifying the content.
• An email notice for credit issued will be sent to the email address on file when the credit is processed.
• Please note that as the gold price is not constant and keeps changing and our web site gives the customer the updated daily price. At the time of RETURN we will give you the credit for the Returned merchandise based on the price at the time of RETURN or based on the price of the original purchase AMOUNT at our discretion. What this means is, that, for Eg. If you purchased a product for say $100 and when you RETURN it, the gold price went up and the price would be $110, You will get credit for $100 only, we will not credit you more than what you paid. BUT, SAY, the gold price fell, AND the price of the product purchased is now only $90, we will credit you only $90. THE SAME RULE APPLIES FOR EXCHANGE.

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Procedure for Returns:

1. Write a note, with your e-mail address, name and phone number and enclose your original invoice or a copy of the original invoice, Please state in the note that  you agree to the deduction of the restocking fee of 20% and the original shipping charges and wish to return the product.
2. Package all items, in its original packaging with care, and with additional packing if required so that the items are secure, and do not get damaged during transit, enclose your note with the package.
3. You do not have to call us for returning any items, just ship the package, back to us to thru any carrier you prefer or the United states Postal service. PLEASE INSURE the package and keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.
4. We will not be held responsible for the product, if it is lost or stolen in transit when the customer is shipping it back to us for exchange, return or repair.
5. Please make sure that a signature is required for any package being shipped to us, we will not be responsible for packages that do not reach us or are not signed by us.
6. For safety reason we would like the customers shipping us the package not to mention the entire name  ASIA JEWELERS on the package, because there are more chances of theft in case word JEWELERS is mentioned on the box.
   

   Address it to: 
   ASIA J. ATLANTA INC.
   1707 CHURCH ST. STE C-7
   DECATUR, GA 30033

   FOR ANY QUESTIONS OF ADDITIONAL INFORMATION CALL (1) 404 294-1646 OR E-MAIL TO ask@AsiaJewelers.com

   Download " return form " click here and send along with return merchandise.

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